Return and Refund Policy

Last Updated: September 23, 2026

At Aeguora, we want every customer to have a clear and straightforward shopping experience. If you are not satisfied with your purchase, we offer a 30-day return and exchange policy subject to the conditions below.

1. 30-Day Returns and Exchanges

You may request a return or exchange within 30 days from the date your order is delivered.

Eligible returns and exchanges are provided free of charge, subject to the conditions described in this policy.

Please contact us before returning any product so that we can provide the appropriate return instructions.

2. Return Conditions

To be eligible for a return or exchange, the product should:

• Be returned within 30 days of delivery.

• Be in reasonably good condition.

• Include the original product and any included accessories, parts, or components where applicable.

• Not have been intentionally damaged or misused.

• Include your order number or other information that allows us to identify the purchase.

Certain products may be subject to additional return restrictions where required or permitted by applicable law.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or contains an item different from what you ordered, please contact us as soon as reasonably possible.

Please provide your order number and, when appropriate, photographs or other information showing the issue.

After reviewing the situation, we may provide a replacement, exchange, refund, or another appropriate solution.

For eligible damaged, defective, or incorrect orders, we will cover the reasonable return shipping cost.

4. Change-of-Mind Returns

If you simply change your mind about your purchase, you may request a return within the 30-day return period, provided the product meets the return conditions.

Eligible change-of-mind returns are covered by our 30-day free return policy.

Please contact us before sending the product back.

5. How to Request a Return

To request a return or exchange, contact us at:

Email: OlgaAmani3790@outlook.com

Please include:

• Order number

• Product name

• Reason for the return or exchange

• Photos or other supporting information when applicable

Please do not send a product to an address obtained from another source. We will provide the appropriate return instructions after reviewing your request.

6. Return Shipping

For eligible returns covered by this policy, Aeguora will provide appropriate return instructions and cover the applicable return shipping cost.

Customers should contact us before arranging a return shipment.

7. Refunds

Once an approved returned product has been received and reviewed, we will process the applicable refund.

Approved refunds will normally be issued to the original payment method used to place the order.

The time required for the refunded amount to appear in your account may depend on your payment provider or financial institution.

8. Exchanges

If you request an exchange, the replacement product is subject to availability.

If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

9. Non-Returnable Items

Where permitted by applicable law, certain products may be excluded from return due to their nature, hygiene considerations, personalization, or other applicable restrictions.

Any relevant restrictions will be communicated on the applicable product page or before purchase where reasonably applicable.

10. Late Return Requests

Return or exchange requests submitted more than 30 days after delivery may not be accepted unless a longer period or additional remedy is required by applicable law.

11. Consumer Rights

Nothing in this policy is intended to limit, exclude, or replace any mandatory consumer rights or remedies available under applicable law.

12. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact:

Aeguora
Website: https://aeguora.shop
Email: OlgaAmani3790@outlook.com